Cut Through the Confusion to Unleash the Full Power of Performance Management

I keep coming across evidence that there are still serious misunderstandings about the potential scope and power of performance management initiatives.
Here’s an example: blogger Ann All recently posted this article titled “BPM + CRM = Improved (not Perfect) Customer Service.” In it, she advocates integrating a company?s customer relationship management (CRM) system with business process [...]

Source: http://bigfatfinanceblog.com/2011/03/16/cut-through-the-confusion-to-unleash-the-full-power-of-performance-management/

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