Team Trap #3: Failing to Navigate Conflict

?The absence of conflict is not harmony, it?s apathy .? Eisenhardt,� Kahwajy and Bourgeois ?(….or acquiescing, or avoiding).? Esther Derby Conflict is inevitable at work. Sooner or later, people will disagree about what to test, how to implement a feature, what ?done? means, or whether “always” means 100 per cent of the time or some [...]

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